Privacy Policy of AGlobalMarkets
It is the stated policy of AGlobalMarkets Ltd (hereafter referred to as “AGlobalMarkets Ltd”, “us”, “we” and “our”) that AGlobalMarkets Ltd will act in accordance with current best practice with regard to the processing of personal data.
Your privacy is very important to us and we make it our priority to safeguard and secure any and all confidential information relating to individuals.
AGlobalMarkets Ltd understands the importance of maintaining the privacy of your personal information and assures you of our steadfast commitment to keeping it private.
Privacy Protection
AGlobalMarkets Ltd has appointed a Data Protection Officer to ensure that our Company manages and processes your personal information in compliance with the applicable data protection laws and regulations and in accordance with this Privacy Policy.
In relation to your personal data, you agree that we use and rely on the data you provide to us, and we and our group companies can store and process them both physically and/or electronically.
Personal Information We Collect
If you decide to apply to open an account with AGlobalMarkets Ltd, there is certain information that we require from you. AGlobalMarkets Ltd obtains most information directly from you through applications or other forms, as well as through records maintained during ongoing customer service.
AGlobalMarkets Ltd may also collect information about your use of our website, such as pages visited, visit frequency, session duration, and trading activities.
The information we may collect from you includes:
- Full Name
- Residential Address
- Contact details (e.g., telephone number, email address, etc.)
- Demographics: Date of birth, place of birth, gender, citizenship
- Profession & employment details
- Authentication data (e.g., signature)
- Location data
- Verification information: Documents necessary to verify your identity, such as a passport or driver's license
AGlobalMarkets Ltd uses information collected from you to deliver requested services, establish and manage your account, review ongoing needs, enhance customer service and products, and provide relevant information and opportunities.
Processing of Your Personal Information
Before you are able to open an account to trade a CFD or spread bet product, AGlobalMarkets Ltd will evaluate whether the product(s) and/or services you have chosen are appropriate for you, and will warn you if any product or service appears inappropriate based on the information you provide. Any decision to open an account and use our products or services remains entirely yours. It is your responsibility to understand the risks involved.
Our application assessment may include a questionnaire focusing on previous knowledge and experience regarding complex financial instruments. You must assess whether your financial resources are adequate for your activity and align with your risk appetite.
Bases & Purposes of Processing
- Performance of Contract: We process personal data to provide our services and products and execute our contractual obligations, including client onboarding and identity verification required to manage your account.
- Compliance with Legal Obligations: We are legally bound to comply with regulatory 'Know Your Customer' (KYC) and customer due diligence obligations, which may include third-party identity and credit checks.
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Safeguarding Legitimate Interests: We process personal data when we have
legitimate business reasons, such as:
- Initiating legal claims and preparing litigation defenses;
- Risk management and internal business controls;
- IT and system security, crime prevention, access controls, and anti-trespassing;
- Internal data sharing within AGlobalMarkets Ltd to update and verify information under AML compliance frameworks.
- Consent: Where processing relies on your consent, you have the right to revoke it at any time (processing performed prior to revocation remains lawful).
- To Provide Products, Services & Information: To manage accounts and ensure you receive the benefit of optimal products and services.
- To Investigate & Settle Enquiries or Disputes: To resolve client inquiries and complaints efficiently.
- Compliance with Court Orders & Regulatory Demands: To adhere to judicial processes and regulatory directives.
- Data Analysis: Web beacons, tracking pixels, and analytical tools are used to measure communication delivery and aggregate non-identifiable user data for system optimization.
- Marketing Purposes: To communicate product updates via email, SMS, or phone. We do not sell or disclose your data to outside parties for third-party marketing.
- Internal Business & Record Keeping: Keeping records of agreements and transactions to ensure contractual compliance.
- Legal Notifications: Mandated notifications regarding changes to features, terms, or regulations (delivered irrespective of direct marketing preferences).
- Physical Security: CCTV footage and visitor entry records maintained when entering our corporate facilities.
Disclosure of Your Personal Information
AGlobalMarkets Ltd will not disclose any client confidential information to third parties, except:
- Pursuant to applicable laws, rules, or regulatory mandates;
- Where there is a duty to disclose;
- Where our legitimate business interests warrant disclosure; or
- At your explicit request or with your consent.
Disclosures are made strictly on a 'need-to-know' basis. Authorized recipients may include:
- Companies under AGlobalMarkets Ltd (ultimate holding companies and subsidiaries);
- Contracted associates, professional advisers (administrative, legal, tax, insurance, compliance, financial, audit);
- Business introducers;
- Credit providers, courts, tribunals, and regulatory bodies;
- Banking and payment processing partners (who may retain records under their respective regulatory obligations).
Transfers Outside the European Economic Area (EEA)
We may transfer your personal information outside the European Economic Area (EEA) to AGlobalMarkets Ltd entities and authorized processors. When doing so, we ensure transfers are lawful, bound by European data protection standards or equivalent legislation, and safeguarded under GDPR Article 46.
By submitting personal information, you consent to its processing by staff members operating outside the EEA for order fulfillment, payment processing, and support operations under strict contractual confidentiality.
Device, Log & Location Information
Our website utilizes tracking systems to optimize client service:
- Device Information: Device recognition enables delivery of the most appropriate website interface.
- Log Information: Log files enable error troubleshooting and user activity verification.
- Location Information: IP address tracking localizes content based on your country and enhances platform stability.
Storage & Retention Period
Personal information is stored securely using combined electronic facilities and paper-based archives protected against misuse, loss, and unauthorized access.
When personal information is no longer needed, it is anonymized or destroyed. However, pursuant to Anti-Money Laundering legislation and regulatory mandates, we retain records for a period of 5 years after our business relationship ends, including:
- Copies of customer due diligence documents;
- Transaction histories and proof of operations;
- Recorded communications (telephone, electronic messages, or in-person notes).
Your Rights Regarding Personal Information
Under applicable data protection laws (including GDPR Regulation 2016/679), you hold key rights:
1. Information & Access
Right to request confirmation of processed data and receive a copy within thirty (30) days.
2. Rectification
Right to correct inaccurate or incomplete data by emailing info@aglobalmarkets.com.
3. Erasure ('Right to be Forgotten')
Right to request data deletion where retention is no longer legally mandated.
4. Processing Restrictions
Right to restrict or suppress processing while disputes or accuracy challenges are examined.
5. Data Portability
Right to receive your data in a structured, machine-readable format for transfer to another provider.
6. Objection & Opt-Out
Right to object to direct marketing or processing based on legitimate interests.
To exercise any of your rights or opt-out, email us at info@aglobalmarkets.com.
Legal Disclaimer & Card Acceptance
Legal Disclaimer
AGlobalMarkets Ltd may disclose personally identifiable data when required by law, court orders, or governmental bodies to protect our legal rights. The Company is not liable for unauthorized access or misuse resulting from client negligence, misplacement of credentials, or malicious third-party actions beyond our direct control.
AGlobalMarkets Ltd Card Acceptance Policy
How to Contact Us
If you have questions, feedback, or concerns regarding this Privacy Policy, please contact our Compliance & Data Protection team at info@aglobalmarkets.com.